My phone rings; I answer it. And today, I was on the receiving end of the worst cold call I have ever experienced. It also represents the complete antithesis of how we at Prolifiq feel about customer conversations.
This guy, a New York City based, penny-stock humping, boiler room pitchman ─ without ever asking if this was a good time to talk ─ launched into a spiel about how I could triple my money on this incredible “steal” of a stock buy. He went on to rant about how important it was for him to take my needs and interests into account when I am investing with him, and on and on and on and on and on. He never, ever took a breath. Not when I told him “I’m not interested”. Not when I said “I already have an investment advisor.” Not when I said: “I don’t do business this way.” Not even when I said: “You haven’t taken one second to understand my decision process; I am hanging up the phone.” He talked right over me. He was still talking when I gave him a healthy dose of dial tone.
My teammates, who sit near me and overheard my end of the conversation, were dumbfounded by what they heard. I mean, I have heard of sellers who interrupt customers. It is pretty rare where a prospect has to repeatedly try to interrupt a seller ─ just to get a word in edge-wise.
What I don’t get is: what possesses this guy, or his management, to think this kind of approach works? Apparently it must; or, they are very slow learners. This guy helps give professional sellers an un-deserved, bad reputation. Do us all a favor and hang up on these guys whenever they call. Every time. We should have a zero tolerance policy for this type of sales call. No exceptions.
I assure you – YOU WILL NEVER, EVER be on the receiving end of a sales call like this from me or anyone I work with.
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